Team & workspace
Most of these pages sit in the Setup hub; Audit, Billing and Support are rows of their own in the rail.
| Page | Where | What it’s for | Guides |
|---|---|---|---|
| Team | Setup → Team | Seats, roles, teams, invitations, and per-property access. | Invite a teammate · Choose the right role · Limit a seat to properties · Group staff into teams |
| Access matrix | Setup → Access matrix | Every role and what it can do. | Read the access matrix |
| Settings | Setup → Settings | The workspace itself, in four tabs: General · Operations · Payment channels · Approvals. | The Settings tabs · Require an approval step |
| Feature status | Setup → Feature status | What is on in your workspace, and what each part still needs. | See what is working |
| API keys | Setup → API keys | Keys that let your own scripts or another system use the API, with only the permissions you give. | Connect other systems with API keys · API reference |
| Webhooks | Setup → Webhooks | Signed messages to your URL when bookings, payments and more change. | Send events to other systems with webhooks |
| Billing | Billing | Your Stay n Host subscription: plan, seats, trial status, invoices. | Your subscription |
| Audit | Audit | Every change in the workspace, with actor, time, page and record - and Product usage. | Read the audit trail |
| Support | Support | Your reports to Stay n Host, with their status and a two-way thread. | Get help from support |
Signing in, the phone check and the terms: Sign in and confirm your phone, Accept the platform terms, and Account security and your data.
Roles in one minute
Section titled “Roles in one minute”Every seat has a role; the role decides which screens exist for that person. The library covers the jobs a rental operation actually has - from Admin and Point of Contact through Cleaner, External Accountant, Owner, and Investor - summarized in plain terms in Choose the right role. Beyond the library, custom roles can be composed for your workspace (with hard ceilings: no custom role ever moves money or releases door codes). The walkthrough is Invite a teammate; the complete matrix is in Reference.
Where a setting lives, when it’s not in Settings
Section titled “Where a setting lives, when it’s not in Settings”The short map, because everyone looks in Settings first (the full one is Where a setting lives):
| Looking for… | It lives at |
|---|---|
| Bank accounts on quotations | Finance → Treasury - Add account, then Property bank accounts |
| Fees and taxes | Finance → Fees & Taxes, and Finance → Guest tax |
| WhatsApp connection | Channels → WhatsApp |
| Refund ladder, quote terms | The property’s Policies / Quotations tabs |
| Listing types | The property’s Listing types tab |
| Daily-report audience | The Agent Hub rule (Automation → Agent Hub) |
| Guest app configuration | Channels → Guest app - set it up |
| Booking website | Channels → Booking website - build it |
| Who can approve what | Setup → Settings → Approvals - the guide |
The audit trail
Section titled “The audit trail”Every state change in the workspace - a verified payment, a released code, a role change -
writes an audit row with who did it (a person, or system plus the rule that acted).
Read the audit trail is where you read
them. When something surprising happened, start there; the answer is always recorded.