Owner statements

Screen /owner-portal · Roles: Owner (reads their own) · Admin, Account Manager (drive the close that issues them)

An owner statement is the settled monthly record of one owner’s money: what their units earned, what it cost, what your fee was, and what their share is. You never write one - statements generate automatically when you close a month, for that month, one per owner. That’s the whole design: a statement is issued on frozen numbers, so the figure an owner was told never silently changes afterwards.

The pipeline

1. Bookings and expenses post through the month as usual.
2. At month end you post the owner accruals and close the month.
3. The statement sweep runs on its own - it generates the previous month’s statements only once that month is closed, and quietly waits otherwise. No close, no statements: if an owner says “I never got a statement”, the first thing to check is whether the month is closed.
4. The owner finds it in their portal under Monthly statements, “issued once a month closes, on settled numbers”. You can read the same page through the staff preview on Partners -> Owner Portal.

What a statement contains

The header carries the month’s totals: gross revenue, operating costs, pass-through costs, the management fee, rent due (leased units), and the owner’s net share. Under it, one line per booking - its revenue and the costs and fee it carried under the agreement - plus lines for month costs with no bookings and any unattributed pool activity. The lines add up to the share to the last unit; the owner can open any statement’s Bookings detail and check the arithmetic themselves.

Rent sits on the header only, never as a booking line - a landlord’s rent is owed whatever the month did, so it isn’t apportioned across stays.

A managed owner’s gross, night by night

On a managed unit the guest’s money is the owner’s, never your revenue, so it is held as what you owe the owner rather than posted to your income. The statement still counts it the way your own revenue is counted: night by night, as each night is stayed. A month’s statement therefore carries the gross of the nights stayed in that month, and the same figure drives the two things computed from it:

• the management fee you accrue at month end, and
• the owner’s Available now ceiling on Owner Payouts.

If money leaves after the nights were counted - a refund, or a duplicate payment removed - the owner’s gross comes back down by that amount, dated the day it left, so a statement or payout never counts money you no longer hold. Your own P&L, occupancy and break-even are unaffected: the owner’s gross never enters them.

Statement vs. payout

The statement says what the month settled to. The money moves separately, on Owner payouts - a distribution can cover several statements, or part of one, and the portal shows both so the two are never conflated.

Reopening doesn’t recall a statement

If you reopen a closed month, any statement already issued for it was computed on the figures as they were. Correct the month, close it again, and the corrected period feeds the next statements - but tell the owner; the system deliberately doesn’t rewrite what they were shown.

What’s next

• The close that triggers it all: Close a month.
• The owner’s view of it: What the owner sees.
• Paying the share out: Run an owner payout.