Record and work a damage claim
A damage report is born from an inspection finding - Damage found or Item missing - and lives on the Damage tab of the Housekeeping board. It carries the description, the estimate, and the booking it came from. Estimates only: charging the guest is a later, human-gated step.
Work a report
Section titled “Work a report”-
Open the Damage tab. Each row shows the unit, an Open or No charge status, the kind (Damage or Item missing), what happened, and the estimated cost. Open a row for the full report.
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On the report, attach damage evidence - photos or videos of what the guest left behind. Evidence is what makes a recovery conversation (or an AirCover claim) winnable.
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Decide the path:
- Escalate - hand the case to conflict resolution for a recovery attempt.
- Resolve (no charge) - let it go. The report closes and the unit’s inspection resolves with nothing owed.
Where the money happens
Section titled “Where the money happens”No money moves on the Housekeeping board. When a guest (or a channel program like AirCover) actually pays for damage, the cash is recorded on the Charges screen as a Damage recovery charge against the booking - that is what posts to your books. The same screen carries the Damage claims book, which tracks what each claim asked for and what actually came back, so “are our claims worth filing?” has an answer.
See Payments & money in for how charges are recorded and posted.