Set up reception digests
Two rules keep reception ahead of the door: Today’s arrivals to reception sends one digest per property at a chosen time each day, and Same-day arrival alert to reception fires immediately when a booking confirms for an arrival today.
The daily arrivals digest
Section titled “The daily arrivals digest”-
On Automation → Agent Hub (the Built-in tab), open Today’s arrivals to reception and press Set up.
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Tick the properties, set Status to On, and pick the channels.
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Set Send at - local time at the property, and it stays put across a daylight-saving change.
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Optionally add Extra recipients, comma-separated. Each property’s own reception email is always included automatically - that address lives on the property itself, so the hub configures when, not who. Extras are copied on every property’s digest.
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Press Save.
Each digest lists that property’s arrivals: unit, guest, booking reference, party size, checkout date - and the identity numbers on file for each guest, so the desk can register people without opening the app per line. A property with no arrivals still gets its “no arrivals today” digest; silence would be indistinguishable from a broken automation.
The same-day alert
Section titled “The same-day alert”The digest goes out once a day - but a booking made today for tonight cannot wait for tomorrow’s digest. Same-day arrival alert to reception fires the moment such a booking confirms - “Arriving TODAY:” with the guest’s name and the unit, the checkout date, and the guest’s ID number. Configure it the same way; this rule sends to the recipients you list on it, so it does nothing until at least one address is set.