What the guest sees in the app

The guest app is the only surface in Stay N Host that is only ever opened on a phone, so this walkthrough is at phone size. Every screen below is the real app on seeded data.

Every tile is conditional on what you have configured. A property with nothing filled in shows a short honest menu rather than a page of dead links, which is worth knowing before you decide the app is broken.

The menu

Your welcome message at the top, then two named bands. Your stay is the guest’s own business, and At the property is reference material. “My reservation” is the full width accent card because it is the reason the QR card gets scanned.

Tile	Appears when
Check-in	Self check-in is switched on for the property.
Messages	Messaging is switched on.
Door opening	You have written door-opening instructions.
Wi-Fi password	You have set a network or a password.
Arrival & Parking	You have written arrival information.
Info from a-z	You have at least one published info page.
Anything else	Each custom home page you publish adds its own tile.

My reservation, and the door code

The dates, the reservation number, the unit, the party, and a check-in button.

The door code appears on this screen and nowhere else, and only once your guest.lock-code-pre-checkin rule has released it through the payment-and-ID gate. Until then the panel is absent rather than showing a placeholder: a screen that says “your code will appear here” is a promise nobody made.

Never write a code into the Door opening text

The Door opening screen is instructions only, and it is a page anyone holding the app link can read. Write “your code is on the My reservation screen” and describe the keypad. A code pasted into that field would sit outside the dual gate entirely.

Door opening

The keypad, the buzzer, the lift, what to do when it does not work. This is the text you would otherwise be sending at 1am.

Wi-Fi

The network and password as text a guest can copy, rather than a photograph of a router taken at an angle.

Arrival and parking

The turning drivers miss, which lift to take, where the ramp is, and what a 2am arrival needs to do. Written once per property.

Info from a-z

A two-level, searchable tree. Categories hold articles; the search runs in the browser.

Workspace pages show on every building

An info page written for the workspace appears on every property’s menu, after that property’s own. House rules and a cancellation policy are written once for the business; the quirk of one building’s washing machine is written on that building.

Self check-in

The guest fills in their details, uploads their ID and signs, before they arrive. Their upload lands on that guest’s verification for someone on your team to approve, which is half of what the door code waits on.

Messages

A message here lands in the same shared inbox as WhatsApp, so your team works one queue.

Your own pages

Anything else you publish gets its own tile and its own page. House rules and checking-out instructions are the two most operators write first.

What’s next

• Set up the guest app.
• Release a door code.
• Send door codes before check-in.