Remind guests about unpaid quotes

Screen /agents · Roles: Account Manager, Property Manager, Admin

Unpaid-quote reminder emails a guest who was sent a quote and has not paid yet, once, with the link to their quote. It never moves money; it only reminds.

1. On Automation → Agent Hub (the Built-in tab), find Unpaid-quote reminder and press Set up.

2. Tick the properties it should cover and set Status to On.

3. Set Minutes after the quotation link is shared: 1440 waits a day.

When it sends, and when it does not

• The clock starts when you press Share quotation link on the inquiry. A quote you only mark as requested has no link to send, so it gets no reminder.
• Only for quotes sent after you switched the rule on, so turning it on never emails old quotes.
• Only while the quote is still waiting for payment and its link is live, and only before the check-in date.
• Once per quote. A guest with no email address is skipped and the run history says so.