Guest profiles
The Guests screen is your guest directory: every profile, its stays, its flags, and what each guest is worth to you over time.
The directory
Section titled “The directory”The tiles count your whole guest base - profiles, verified IDs, flagged guests, repeat rate, and average lifetime value per booked guest. Filter the table by Verified, Pending, Flagged, VIP, Watchlist, Long-stay, or Blacklist, or search across all guests. New guest creates a profile by hand (walk-ins); most profiles arrive on their own when an inquiry becomes a booking.
A profile
Section titled “A profile”Open a row to see everything on file for one guest:
- Stay history and upcoming stays, with lifetime stays, lifetime value, and average stay length.
- Contact - phone, email, WhatsApp, nationality, and the acquisition source.
- Guest screening - every ID verification round, with a shortcut to request a new check against a specific booking.
- Flags - the advisory tags (VIP, Watchlist, Long-stay) and the blacklist. Every flag change is listed in the Flag history with who made it.
- Note - an internal remark visible to your team, never to the guest.
- Reviews the guest has left after stays.
Merge duplicates
Section titled “Merge duplicates”When two live profiles share a phone number, WhatsApp, or email, a possible duplicates panel appears at the top of the directory. Pick the record to keep, press Merge duplicates, and confirm - the duplicates’ bookings, inquiries, reviews, and ID checks all move onto the kept profile, and the duplicate records are removed. The merge either finishes the whole set or changes nothing; it is hard to undo, which is why it asks twice.