Dispatch a cleaning task

Every dirty unit waits in the Needs dispatch strip until you give it to a cleaner. The unit is out of service until then.

Screen /housekeeping · Roles: Property Manager, Housekeeping Coordinator

Assign a cleaner

1. On Housekeeping, find the unit in the Needs dispatch strip. A chip on each unit says Dirty for a routine turnover, or Deep clean when an inspector sent the unit back - somebody already cleaned it once and it was not enough.

2. Press Assign cleaner. The dialog opens with the unit pre-filled.

3. Pick the cleaner. The picker lists only team members who hold the Cleaner role. If the list is empty, the dialog says so and links to the Team page, where the role is granted.

4. Add a Note if the cleaner needs context. On a deep clean, use the note to name the external cleaning company if one is doing the work - the assignee is the team member overseeing it, and the board’s search reads this text.

5. Press Assign. The unit leaves Dirty and the job appears in the cleaning queue as Assigned.

Urgent is automatic

Same-day turnovers - a new guest arrives the day of the checkout - are flagged Same-day turnover automatically and get a Ready by deadline. The Urgent turnovers tile filters the board to them. You do not set priority by hand.

Hand a job to someone else

On a live task row, press Reassign and pick the new cleaner. The current record is preserved for the trail and a fresh assignment opens for the new cleaner. A same-day deadline never resets on a hand-off.

Abort a clean

Press Abort on the task row, give a reason (a cleaner no-show, an emergency), and confirm with Yes, abort. The unit returns to Dirty for a fresh dispatch, and the reason lands on the trail.

Filter the queue like a dispatcher

Above the list, filter by Unit, Cleaner, or Status, or search by unit, cleaner, booking, or note. The tiles keep counting the whole workspace while you narrow the list, so a filtered view never hides real outstanding work.

What’s next

• A cleaner’s day
• Inspect a turnover