Dispatch a cleaning task

Every dirty unit waits in the Needs dispatch strip on Operations → Housekeeping until you give it to a cleaner. The unit keeps selling while it waits, so dispatch early.

Screen /housekeeping · Roles: Property Manager, Housekeeping Coordinator

Assign a cleaner

1. On Housekeeping, find the unit in the Needs dispatch strip. A chip on each unit says Dirty for a routine turnover, or Deep clean when an inspector sent the unit back - somebody already cleaned it once and it was not enough.

2. Press Assign cleaner. The dialog opens with the unit pre-filled.

3. Pick the cleaner. The picker lists only team members who hold the Cleaner role. If the list is empty, the dialog says so and links to the Team page, where the role is granted.

4. Add a Note if the cleaner needs context. On a deep clean, use the note to name the external cleaning company if one is doing the work - the assignee is the team member overseeing it, and the board’s search reads this text.

5. Press Assign. The unit leaves Dirty and the job appears in the cleaning queue as Assigned.

Urgent is automatic

Same-day turnovers - a new guest arrives the day of the checkout - are flagged Same-day turnover automatically and get a Ready by deadline. The Urgent turnovers tile filters the board to them. You do not set priority by hand.

Planned cleanings and several at once

A Planned row in the cleaning queue (a calendar-drawn cleaning, or one a cleaning rule planned) has nobody on it yet. Assign cleaner gives the plan its cleaner without starting it; Send to cleaner puts it in their hands when the unit needs cleaning.

To give several tasks to one person, tick their rows in the queue and press Assign to…. A planned cleaning keeps its plan and gets this cleaner; a live job is handed over to them now.

Hand a job to someone else

On a live task row, press Reassign and pick the new cleaner. The current record is preserved for the trail and a fresh assignment opens for the new cleaner. A same-day deadline never resets on a hand-off. The new cleaner starts from the first step: they add their own before-cleaning photo of the unit as they find it, and only then can they start.

Abort a clean

Press Abort on the task row, give a reason (a cleaner no-show, an emergency), and confirm with Yes, abort. The unit returns to Dirty for a fresh dispatch, and the reason lands on the trail.

Filter the queue like a dispatcher

Above the list, filter by Unit, Cleaner, or Status, or search by unit, cleaner, booking, or note. The tiles keep counting the whole workspace while you narrow the list, so a filtered view never hides real outstanding work.

What’s next

• A cleaner’s day
• Inspect a turnover