Inquiries & quotes

An inquiry is a conversation that might become a booking. This area is the funnel that turns it into one.

Screen	What it’s for
Inquiries	Every open inquiry: guest, dates, source (WhatsApp, Airbnb, manual), and stage.
The inquiry page	Tabs for the overview and quote builder, Payment screenshots, Messages (the live chat), and Send to guest.
The quote link	The public page your guest sees - itemized quote, your letterhead, payment details, proof upload. No login, no app.

The flow, step by step

1. A first message from an unknown number opens an inquiry automatically - walk-ins and calls you record by hand.
2. You quote the stay and send the quote link.
3. The guest pays and uploads a proof screenshot; the unit goes on a two-hour hold.
4. Your team reviews the payment screenshots against the amount due, and an Account Manager confirms the unit - the inquiry is now a booking.

The whole story as one worked example is Your first booking.

Good to know

• Group inquiries hold several units under one guest and convert together.
• An expired hold releases the unit automatically - nothing to clean up.
• Editing a quote revokes the old link - a guest can never act on a stale price.
• Sources are honest: an Airbnb inquiry shows its channel and keeps its chat synced.
• Inquiries that go nowhere are declined, rejected, or closed with a reason - never deleted.