Record condition evidence on a booking
The booking’s Condition tab is the stay’s own evidence record: how the unit was handed over, how the guest left it, and anything damaged or missing. Keeping it on the booking means a claim weeks later is answered from here.
The two phases
Section titled “The two phases”The tab shows two sections - Before check-in photo/video (“How the unit was handed over. This is the proof that damage found later was not already there.”) and After check-out photo/video (“How the guest left it. Attach this before you check the stay out.”).
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Open the Condition tab on the booking and pick the phase you are documenting.
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Press “Add before check-in photo/video” or “Add after check-out photo/video” and upload straight from your phone. An optional caption field takes a note about each file.
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Check what landed. Each upload is a card with a thumbnail on top - a photo shows inline, a clip with its player, a PDF as a tile - and a Download button. Click the thumbnail to open it full size in the page’s own viewer, with Previous and Next. Under the thumbnail sit the file name, your caption, Remove, and two times: Taken - read from the file’s own data, which anyone holding the file could edit - and Uploaded, stamped by the system, which cannot be. The pair is always shown together.
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Record any damage. In the Damage section, press Record damage, choose Something was damaged or Something is missing, describe what you found, and optionally add an estimated cost. The estimate is for the record only - nothing is charged or posted - and the report lands on the damage board and the next daily follow-ups report.
When evidence is required
Section titled “When evidence is required”A workspace can arm either phase as required. Then check-in is blocked until something is attached under Before check-in, and check-out until After check-out has evidence - the transition itself refuses and points at this tab. A seat holding the booking-edit permission can skip the gate, but only with a written reason that is recorded on the booking.
Two shortcuts keep you from filming the same room twice:
- The cleaner’s photos count. Before-cleaning photos and video taken on this stay’s turnover clean satisfy the departure evidence.
- The last turnover can carry over. If the unit was filmed after its last clean and nothing recorded says anyone has been in since, that footage stands as this stay’s hand-over record. It shows under From the last turnover as a gallery of thumbnails, each with a download button; a tile opens the same full-size viewer, labelled with the date of the clean it came from. The footage belongs to the cleaning task, so you can view and download it here but not remove it. The section tells you plainly when the footage cannot be used (no after-cleaning photo or video, a block in between, or a readiness change).
Cleaning photos are not on this tab
Section titled “Cleaning photos are not on this tab”The Before and after cleaning card on a cleaning task is a separate record, stored separately. Nothing a cleaner uploads there appears among this stay’s own uploads above.
An after-cleaning clip is the more surprising half: it shows the unit prepared, so it is the record for the next stay, not for the one that just ended. Once that cleaning task is completed, it surfaces on the next booking for that unit, under From the last turnover in its Before check-in section.