Blacklist a guest

The blacklist is the one guest flag with real consequences: it marks a guest as refused service. Both directions - adding and lifting - require a written reason, and every change lands in the profile’s flag history with who did it.

Screen /guests/{guest} · Roles: many seats can flag (Point of Contact, Booking Manager, Guest Manager, and others); only Guest Manager and Conflict Resolution Manager can lift

Add a guest to the blacklist

1. Open the guest’s profile from Guests and find the Flags card.

2. Press Blacklist guest.

3. Write the Reason. It is required - a blacklist without a reason is unreviewable later, and the person who eventually considers lifting it needs to know what happened.

4. Confirm. The profile now wears a Blacklist pill, and the reason shows on the Flags card.

Lift a blacklist

1. On the profile’s Flags card, press Remove from blacklist.

2. Write the reason for lifting it - also required, because this guest becomes bookable again the moment you confirm.

3. Confirm with Lift blacklist. The card records “Lifted:” with your reason, and the flag history keeps both entries.

Two permissions, on purpose

Flagging a guest is deliberately easy - many front-line roles can do it, so a bad incident gets recorded in the moment. Lifting it is deliberately narrow: only the Guest Manager and Conflict Resolution Manager roles hold that permission. The person who cools off a dispute is not necessarily the person who was in it.

Watchlist first, when you are not sure

If an incident is worrying but not conclusive, set the Watchlist flag instead - it warns the next teammate who opens the profile without refusing the guest service.

What’s next

• Guest profiles
• Record and work a damage claim