Give a complimentary stay
Some stays are given, not sold: an influencer, a family member, a member of staff, a guest you are making something up to. Complimentary is the funnel exit for those.
Why it is its own exit
Section titled “Why it is its own exit”The three funnel steps after a quote - request an advance, record a proof, convert - each need a positive amount to ask for, to match, and to post. A stay quoted to zero has none, so it used to strand: operators quoted one rupee and faked a payment, or blocked the unit as maintenance and lost the guest record entirely.
A comp is not a zero payment. It is the absence of one, so it skips the money steps rather than pretending to satisfy them.
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Open the inquiry and quote the stay as normal. The quote is what the stay is worth, and it is kept.
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Choose “Confirm as complimentary” instead of requesting an advance.
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Give the reason. It is what the report groups by, so it is worth being consistent: “influencer”, “staff”, “family”, “service recovery”.
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Confirm. A confirmed booking is minted with no payment expected against it.
Reading what you gave away
Section titled “Reading what you gave away”/complimentary-stays answers “what did a month of this cost us”: the value given away,
the number of free stays and nights, and the largest reason by value - because five
staff nights and one influencer week are not the same thing even though one is five rows
and the other is one.
What a comp does not do
Section titled “What a comp does not do”- It does not post revenue, because none was earned.
- It does not skip the door-code gate. ID verification still applies.
- It does not skip housekeeping. The turnover happens like any other stay.