Check a guest in

Checking in starts the stay: the status moves to Checked in, the progress rail advances, and the check-out obligations begin. The action lives on the booking’s Overview tab, in the Stay panel.

Screen /reservations/<booking> · Roles: Point of Contact, Booking Manager, Property Manager, Front Desk, Admin · no-show: Guest Manager

1. Open the booking. From Reservations -> Bookings, or check the guest in straight from the Arrivals list in Today’s movements on Home -> Today (see Check a guest in or out from Today).

2. Press “Check in guest”. There is no date window: an early arrival is the desk’s call, and an arrival that already happened can be written up afterwards. If the arrival date has passed and nobody has checked the guest in, the Stay panel says so: “Check-in was due {date}, this stay has not been checked in yet.”

3. Double-check the dialog. “Has this guest arrived?” shows the guest’s name, phone, party, stay dates, unit, and reference - check they match the person in front of you, because the confirm button carries the name: Yes, check in {name}.

4. Done. The status flips, a toast confirms, and the move is stamped on the booking’s History tab.

When the check-in is refused, the toast says why

A refused check-in (or check-out) ends with the server’s own reason, for example a step the booking is not at, a role that cannot act, or a session that ended: “Reason: …”. The bracketed code at the end is what support needs if you report it.

Check-in can be blocked on condition evidence

If your workspace requires pre-arrival photos, check-in refuses until something is attached on the Condition tab. A seat holding the booking-edit permission can skip the gate with a written reason, which is recorded on the booking.

A stay entered after it ended

A booking typed in after the guest has already left never got a check-in. Its Stay panel offers Check out guest beside Check in guest, and the check-out dialog says what it will do: it records the check-in and the check-out together, on the booking’s own dates, and releases the unit for its turnover cleaning. Both steps appear on the booking history. See Check a guest out.

Mark a no-show

If the guest never arrives, use Mark no-show in the same Stay panel. A few rules keep it honest:

• It has no date window either: the write-up of a guest who never came happens whenever the desk notices.
• The dialog warns plainly: “Use this only when the guest never arrived. It closes the booking, this cannot be undone from here.”
• A no-show is terminal: the booking moves to the Past stays stage, and any money that should go back is handled in the Refunds panel on its Payments tab.

Who can call a no-show

Marking a no-show is deliberately a different permission from checking in - by default it belongs to the Guest Manager role, so the seat at the door cannot quietly close a booking that never started.

What’s next

• Check a guest out
• Release a door code to a guest