Check a guest out
Check-out marks the stay complete and hands the unit to the turnover machine. The action lives in the same Stay panel on the booking’s Overview tab that check-in does.
-
Open the booking and press Check out guest - available any time after the stay has started, with no date window: early, late and long-after-the-fact departures are all recordable. If the check-out date has passed and the guest is still marked in-house, the Stay panel says “Check-out was due {date}, this guest is still marked in-house.”
-
Confirm the dialog. “Check this guest out?” shows the same guest facts the check-in dialog does; the confirm button is Yes, check out {name}.
-
Leaving early? If today is before the booked check-out date, the dialog adds “The guest is leaving early” and asks how to settle the money paid for the unused nights: Keep all (no refund), Cancellation fee (keep a fee, refund the rest), or Refund all. The freed nights go back on sale immediately.
-
Done. The status flips to Checked out, the move lands on the History tab, and the booking moves to the Past stays stage of Reservations.
If the check-out is refused, the toast ends with the reason the server gave (“Reason: …”), so you know what to fix rather than just that it failed.
An early check-out ends the stay on the day the guest left
Section titled “An early check-out ends the stay on the day the guest left”The booking keeps its booked dates for the money, but everything that shows the stay uses the real departure:
- The Overview reads Checked out early with the day the guest left, Booked to with the original date, and Nights stayed of N booked.
- The bookings lists, the progress rail and the calendar end the stay on the departure day, so a guest who re-books the freed nights does not look like a double booking. The calendar’s hover card says “Left early · booked to {date}”.
- Money you paid back in the settlement is not shown as owed. The payment history records it as Money returned to the guest next to an Unstayed nights released line, dated “Agreed at the early check-out and paid back”.
- The invoice prints the departure as the check-out, with a Booked check-out line beside it. An invoice issued before the departure is reported out of date, so you can reissue it.
A stay entered after it ended
Section titled “A stay entered after it ended”A booking typed in after the guest had already gone never got a check-in. Its Stay panel offers Check out guest next to Check in guest, and the dialog explains: “This stay was entered after it ended, so it never got a check-in. Confirming records the check-in and the check-out together, on the booking’s own dates, and releases the unit for its turnover cleaning.” Both steps appear on the booking history, and the turnover cleaning still reaches the Housekeeping board (flagged overdue) so the unit is cleaned before it is sold again.
What firing the turnover means
Section titled “What firing the turnover means”Checking out is not just a status change. In the same moment:
- The unit flips to “dirty” - it will not be sellable as ready until it is cleaned and cleared.
- An inspection round opens on the Housekeeping board. If your workspace set Inspection after cleaning to off (Setup -> Settings -> Operations), marking the clean done clears the round and the unit is ready at once; otherwise it waits for a verdict.
- The turnover cleaning is dispatched from Housekeeping - a same-day back-to-back arrival makes the task urgent with a deadline before the next check-in.
Everything that happens next - the cleaning chain, inspection rounds, and any damage reports - is recorded on the booking’s Turnover tab, each row linking to its own housekeeping page. Damage found at departure is captured on the Condition tab.