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Stay N Host Help

Refund a guest

Refunds run as a request-and-decide pair: one action files how much and why, a separate action pays or rejects it. Nothing leaves your books until someone clicks Pay refund and confirms.

Screen /bookings (the booking’s Refunds panel) · Roles: Guest Manager requests · Account Manager decides

Where refunds live

Section titled “Where refunds live”

The Refunds panel sits on the booking’s Overview tab - and only on a cancelled or no-show booking that has verified money on it. It opens with three figures: Paid by guest (verified cash), Refunded (refunds already paid), and Refundable (what’s left to give back).

Request a refund

Section titled “Request a refund”

  1. Cancel the booking first if it isn’t already - a cancellation always records your reason. Only a cancelled or no-show booking can be refunded.

  2. In the Refunds panel, enter the amount in whole currency. It can’t exceed the refundable figure - the app refuses a request over capacity.

  3. Give the reason. It’s mandatory (e.g. “cancelled 10 days out, full refund per policy”) and stays on the refund row for whoever decides it - and for whoever reads the books later.

  4. Click “Request refund.” The row appears as Awaiting decision.

Decide a request

Section titled “Decide a request”

A seat with the approval capability sees Pay refund and Reject on each pending row.

  • Pay refund opens a confirmation - “{amount} goes back to the guest and posts to the ledger. This cannot be undone from here.” Confirm with Yes, pay refund and the outflow posts.
  • Reject closes the request; the reason it was filed with stays on the record.

Attach the transfer evidence as Refund proof on the booking’s Payments tab.

What’s next

Section titled “What’s next”