Housekeeping & operations
Everything physical about running the units lives here.
| Screen | What it’s for |
|---|---|
| Housekeeping | The turnover board - tabs for Cleaning, Inspections, Damage, and Upcoming. |
| Duty Roster | Who’s on shift and on call, per day. |
| Lock Codes | The tenant-wide ledger of every door code relayed - who got what, when, for which stay. |
| Guest Screening | The ID-verification queue, and the dual-gate table behind the door codes. |
| Guests | Profiles, stay history, flags, blacklist, duplicate merge. |
| Reviews | Guest reviews and review requests across Airbnb, Google, and Booking.com. |
| Guest app | Configure the self-service app guests use for check-in, Wi-Fi, and door opening. |
The turnover loop
Section titled “The turnover loop”- A check-out fires a turnover onto the Cleaning tab - the turnover board.
- A coordinator dispatches it to a cleaner (the picker lists your cleaner seats).
- The cleaner starts and completes the task - with photos - from their own view.
- An inspector records the verdict: clear, or escalate.
- An escalation opens a damage claim; recovering the cost from the guest happens as a charge.
Cleaners, coordinators, inspectors, and maintenance are task-only seats: the Housekeeping board is their entire app, scoped to their own work. No setup needed beyond inviting them with the right role.
Door codes, the short version
Section titled “Door codes, the short version”A per-stay code reaches a guest only through the dual gate - payment verified and ID verified - checked at the moment of sending, whether a human hands it over or the pre-check-in agent sends it. Every release lands in the Lock Codes ledger. The full story: Door-code operations and Concepts.