Welcome to Stay N Host

Chapter 01 · 3 min

Stay N Host runs your short-term rental business end to end: guest conversations, quotes, bookings, cleaning, door codes, money in, money out, and the reports your owners and investors read. This tour takes about three minutes and shows you where everything lives.

The shell

Everything happens inside one layout:

• The sidebar on the left lists your screens, grouped the way you work: your daily spine on top (Today, Approvals, Inbox, Calendar, Properties, Bookings), then Reservations, Operations, Revenue, Books, and so on.
• The bell in the top bar collects notifications - payments awaiting review, held automations, channel exceptions. Click one to jump straight to the record it’s about.
• The search palette opens with Ctrl+K (⌘K on a Mac) and jumps to any screen or named tab by typing a few letters. It’s the fastest way to move around once you know the screen names.

Your sidebar is yours

The sidebar shows only the screens your role can use. A cleaner sees the Housekeeping board and nothing else; an accountant sees the Books; an admin sees everything. If a teammate’s sidebar looks different from yours, that’s the permission system working - see Invite your team.

Today - your home screen

Today (/today) is where every morning starts:

• Needs attention - the queue of things waiting on a human: payment proofs to verify, held automations, channel changes to review.
• Today’s movements - every check-in and check-out due today, with one-tap actions.
• Turnovers - units being cleaned right now and whether they’ll be ready.
• Upcoming check-ins - the next few days at a glance.

While your workspace is new, Today also shows a setup checklist that walks you through the same steps as this guide - add a property, add a listing, add bank details.

Three ideas the whole app is built on

1. Everything is a record with a history. Every booking, payment, and door code keeps an audit trail of who did what, when. You can always answer “why did this happen?”
2. Money moves only when a human (or a rule you wrote) says so. Payments are verified by a person; bigger actions can require a second approver - see The approval system.
3. Guests never need an account. Quotes, ID upload, and payment proof all happen on secure one-off links you share in chat.

What’s next

Ready to set up? Continue to Create your workspace - or jump straight to the area you need with Ctrl+K.