Send booking confirmations automatically
Booking confirmation to the guest sends the confirmation the moment a booking is confirmed - no one has to remember, and no guest waits.
Turn it on
Section titled “Turn it on”-
On the Agent Hub, find Booking confirmation to the guest under Guest communication and press Set up.
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Under Apply to, tick the properties this should run for - or tick All properties (workspace default) to cover everything. A property’s own settings replace the workspace default.
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Set Status to On and pick the channels under Send on - Email, WhatsApp, or both.
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Press Save. The card now shows the rule as active per scope.
What the guest receives
Section titled “What the guest receives”The confirmation carries the stay’s facts, and - when the property’s guest app is live - a button that opens the guest’s own app for check-in and house information. If a property has no live guest app, its confirmations go out without the button, and the card warns you: “N of M properties have no live guest app,” with a link to set one up.
Check it worked
Section titled “Check it worked”Open the Run history tab: each send shows “Confirmation to …” with the guest’s name, the booking reference, and a delivered status. If a guest claims nothing arrived, start there - see Read the run history.